Customer care

Going the extra mile for our clients and communities has long been our company wide focus for Higgins.

The Higgins values are the foundation of our approach to our work and the way we interact with people we work with.  The quiet 'Respect' we bring to our relationships is fundamental to the success of all our relationships and we aim to 'Act with Care' – in everything we do.  We aim to be 'Lean and Agile' to achieve efficiency and value for money for our clients.

Higgins training programs are designed to support initiative and leadership in our people so they are encouraged to go the extra mile for our clients and the members of the public we interact with daily.  An example of one of our training programs is the CARE program.

Introduced in 2013 the CARE program reinforces our company standards and helps our teams understand the important role they play in delivering customer care in our organisation.

The training is run independently by external training provider Kiwihost. CARE is the first independently run New Zealand customer care training program targeted to the civil construction industry with three levels of training designed to different roles in our business.